Privacy Policy & Cookies

Website Visitors & Customer Personal Information

This policy explains how Love Tablecloths, a trading name of Oswaldtwistle Mills Ltd, collects, uses and protects your personal information when you use our website or place an order with us.

We are committed to handling personal data securely and in accordance with the UK GDPR and the Data Protection Act 2018.

This policy may be updated from time to time to reflect changes in legislation, technology, website services or business practices.

How We Use Your Data

We process personal data so we can fulfil orders, deliver goods, provide customer support, handle returns and operate the website securely.

• Processing and delivering customer orders.
• Sending order confirmations, VAT invoices and delivery updates.
• Managing customer accounts and order history.
• Providing customer service and product support.
• Handling returns, refunds and order queries.
• Detecting and preventing fraud or misuse of the website.
• Improving our website, products and customer experience.
• Sending marketing communications only where customers have opted in.

By placing an order, you provide the information necessary for us to supply your goods and communicate with you about your order.

What Information We Collect

The information collected depends on how you use the website and whether you place an order, contact us or create an account.

Sharing Information With Trusted Service Partners

We may share limited information with trusted partners who help us provide our services. This is normally limited to the information required to process orders, deliver goods, take payments, operate the website or provide support.

• Courier and delivery partners.
• Payment providers and secure payment gateways.
• Website hosting and technical support providers.
• Customer review or service platforms where applicable.
• Professional advisers, legal bodies or authorities where required by law.

Love Tablecloths does not sell personal data to third parties.

Marketing Communications

We may send marketing emails about products, offers or useful information where a customer has opted in to receive them.

You can opt out of marketing emails at any time by using the unsubscribe link included in the email.

Phone numbers provided during checkout are used for courier delivery notifications, order-related communication or customer support. They are not used for marketing calls.

Your Data Rights

You can ask us to confirm what personal information we hold about you, correct inaccurate information, or delete information where legally permissible.

• Customers with an account can view and manage stored account information through the My Account section.
• Guest customers and phone-order customers can contact us to request help with personal data requests.
• If you would like your personal data deleted, we will remove it from our systems where legally permissible.
• You can request corrections if information we hold about you is inaccurate or out of date.
• You have the right to lodge a complaint with the Information Commissioner’s Office, also known as the ICO.

Data Accuracy & Security

We aim to keep customer information accurate and up to date. If any details we hold about you are incorrect, please notify us and we will update them where appropriate.

We take appropriate physical, electronic and organisational steps to protect personal information from unauthorised access, loss or misuse.

While we take steps to secure our website, internet communication is not completely risk-free. We cannot be responsible for information lost or intercepted beyond our reasonable control.

Use of Cookies

Cookies help us provide a secure, reliable and useful shopping experience. They allow the website to function, remember preferences, support checkout, improve security and help us understand how visitors use the site.

Necessary cookies are used to operate the website. With your consent, other cookies may be used to help us analyse site usage, improve performance or show relevant promotions.

You can manage your cookie choices at any time using our Cookiebot consent tool.

View our Cookie Declaration.

External Website Links

Our website may include links to external websites. We are not responsible for the content, security or privacy practices of external websites.

Providing Information For Someone Else

If you provide information on behalf of another person, you confirm that you have permission to do so.

If you are under 16, please do not provide personal information without parental or guardian consent.